Privacy Statement

Our Website is a United Kingdom site and our privacy policy complies with the General Data Protection Regulation (GDPR) (Regulation EU 2016/679).

 

We are committed to protecting your privacy and honouring the integrity of your personal information. We do not sell or pass any information collected through this Website to others except as disclosed in this Privacy Policy.

 

If you have any requests concerning your personal information or any queries with regards to these practices please contact us by email at contact@geraldinelondon.com.

 

SECTION 1 – INFORMATION YOU PROVIDE TO US

 

When you purchase something from Alexia Genta Services Ltd customer care team (“Customer Care Team”) or the Website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, date of birth, email address and telephone number.

 

When you purchase products through the Website or by the Customer Care Team we collect information such as your purchase details and relevant payment information. In addition, we collect personal information from you when you correspond with us, for example if you contact us with a query about one of the products or services. Moreover, we collect your information when you provide your details when you visit the Website or contact the Customer Care Team.

 

If you choose to interact with Alexia Genta Services Ltd via a social media platform or other third party service, we will collect the information you have provided to us. For more information about the “THIRD PARTY SERVICES”, please see Section 5 below.

 

We also collect certain information automatically about visitors to our platform, described in the section headed “COOKIES” (please see Section 7 below).

 

SECTION 2 – HOW DO WE USE YOUR INFORMATION

 

We will use the information we collect from you to:

 

Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;

Manage our accounts and records;

Deal with your enquiries and requests;

Send service related communications, including announcement and administrative messages such as order confirmation;

Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners;

Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our platform and services secure.

We will either ask your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@geraldinelondon.com

SECTION 3 – SHARING YOUR INFORMATION

 

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

 

We will disclose your personal information to third party providers for the purpose of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the Section 1 “ INFORMATION YOU PROVIDE TO US” and Section 2 “HOW DO WE USE YOUR INFORMATION”.

We will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and

We will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

 

SECTION 4 - SHOPIFY

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you via the Website.

 

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For more insight, you may also want to read Shopify’s:

 

Terms of Service

Privacy Statement

 

SECTION 5 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

 

Once you leave our store’s Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Website’s Terms of Service.

 

Links:

When you click on links on our store, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

 

We keep your information for only as long as is necessary for our purposes, and in particular to protect ourselves in the event of a legal claim.

 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

 

Our website currently uses cookies from both Shopify Inc and Google Analytics to provide you with the best experience possible on our Website. Please note that you can choose if you want to opt-out of cookies or not. If you opt out you will no longer be able to use our Website as the Shopify Inc online e-commerce platform does not allow these cookies to be disabled, neither does Google Analytics.

 

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit:

 

www.allaboutcookies.org

www.youronlinechoices.eu

SECTION 8 - AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If Alexia Genta Services Ltd is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Customer Care Team at contact@geraldinelondon.com.