Terms & Conditions



This Website is operated by Alexia Genta Services Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Alexia Genta Services Ltd. Alexia Genta Services Ltd offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Any new features or tools which are added to the Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.


These Terms of Service apply exclusively to sales made through the Alexia Genta Services Ltd customer care team (“Customer Care Team”) or the Website. Alexia Genta Services Ltd may modify the Terms of Service from time to time, at its sole discretion.


The Terms of Service applicable to any order placed through the Customer Care Team or the Website are those in force at the time that an order is placed on your behalf by a Alexia Genta Services Ltd representative (in the case of an order placed through the Customer Care Team) or at the time you place your order (in the case of an order placed through the Website).


In the case of an order placed through the Website, when you check the “Place Order” or similar box at the order confirmation section of the Website before placing your order with Alexia Genta Services Ltd, you indicate your acknowledgment and your full acceptance of these Terms of Service.


If you refuse to accept these Terms of Service, you will not be able to order any Alexia Genta Services Ltd products from the Website or the Customer Care Team.


Persons wishing to use the Customer Care Team or the Website will also be deemed, by virtue of such use, to have agreed to be bound by our Terms of Service and our Privacy Policy. Customers using the Customer Care team will be provided with access to our Privacy Policy.


We operate the website www.geraldinelondon.com. We are a company registered in England and Wales under company number 10324552. Our registered office is at 6 Beauchamp Place, SW3 1NG. Our VAT number is 317 9858 55. We are a limited company.




Only individuals who (a) have reached the age of majority (eighteen in most countries), (b) have legal capacity to enter into contracts may order products through the Customer Care Team or on the Website (please also refer to Section 7 “SHOPPING AT GERALDINE LONDON” and Section 8 “PAYMENT” for further details). If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Terms of Service. Any orders placed in contravention to this provision shall be null and void.


You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature.


A breach or violation of any of the Terms will result in an immediate termination of your Services.




We reserve the right to refuse service to anyone for any reason at any time.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


In general, all trademarks, logos and service marks that appear on this Website are registered, unregistered or otherwise protected Alexia Genta Services Ltd trademarks. Nothing contained on the Website should be construed as granting, by implication or otherwise, any licence or right to use any trademark displayed on this Website without our prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Website is strictly prohibited.


All contents of this Website are either Copyright © Alexia Genta Services Ltd 2020 or are licensed for use by Alexia Genta Services Ltd. All rights reserved.




We are not responsible if information made available on this Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk.


This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.




Prices for our products are subject to change without notice.


The prices payable for goods are as set out in our website in GBP£. If you choose to purchase your goods in another currency, currency fluctuations and banking charges may make a difference to the amount billed on your debit or credit card.


We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.




We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website. We cannot guarantee that your computer monitor's display of any colour will be accurate.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.




If you are a consumer, you have a legal right to cancel a contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out in our Returns Policy of 14 days from date of receipt. This means that during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.


However, this cancellation right does not apply in the case of any made to order or bespoke made products including personalised products. These products are non refundable.


Your legal right to cancel a contract starts from the date of the order confirmation, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 14 working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.


To cancel a contract, please contact us in writing to tell us by sending an e-mail to contact@geraldinelondon.com. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail.


You will receive a full refund of the price you paid for any products returned, excluding any delivery charges incurred. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.


If you have returned your items to us because they are faulty, we will refund the price in full, along with any applicable delivery charges.


We will refund you on the credit card or debit card used by you to pay.


You must return all items to us as soon as reasonably convenient, and you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.


As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy or these terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


All complaints should be directed to contact@geraldinelondon.com in writing.




We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same customer, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and customer information for all purchases made on our Website or through the Customer Care Team.


For more detail, please review Section 9 “RETURNS” below.




All orders placed through the Customer Care Team or on the Website are subject to availability and acceptance by Alexia Genta Services Ltd. For additional security purposes, the shipping address must match the payment card billing address on all orders.


Alexia Genta Services Ltd reserves the right to change the assortment of items proposed on the Website and may limit from time to time the quantity of Alexia Genta Services Ltd products that may be ordered by a Customer in a single buying session.


The Customer Care Team and the product pages of the Website can provide you with information regarding products that are currently available for sale through those channels. Items marked as 'Made to Order’ are not currently in stock and will be made specifically to fulfil your an order in a process that takes between 6-8 weeks, unless otherwise stated. Made to order items are non refundable. You may also contact the Customer Care Team on contact@geraldinelondon.com and a Alexia Genta Services Ltd representative will provide you with further information as to product availability and assist you with your purchase.


Once you have placed your order on the Website or through the Customer Care Team, you will receive by e-mail an “Order Confirmation” acknowledging the details of your order, which are governed by the Terms of Service. This Acknowledgment of Order will contain an “Order Number” assigned by Alexia Genta Services Ltd. Please make sure that you save the Order Number for any future enquiries regarding your order.


Receipt of the Order Confirmation is not an acceptance of your order. Following the transmission of the Order Confirmation, Alexia Genta Services Ltd will conduct its usual security checks and then process your order.


Upon shipment of the product(s) you have ordered, following completion by Alexia Genta Services Ltd of security checks and the receipt of payment, Alexia Genta Services Ltd will send you by e-mail a written “Shipping Confirmation”, which is confirmation that your order has been successfully processed and shipped.


Alexia Genta Services Ltd will preserve information concerning all orders as required by applicable law.




The prices payable for goods that you order are as set out in our Website. Our prices are in GBP£. If you choose to purchase your goods in another currency, currency fluctuations and card charges may make a difference to the amount billed on your debit or credit card.


You may pay by credit or debit card, as indicated on the Website or through the Customer Care Team.


When ordering on the Website, you will need to enter your payment details on the appropriate form. If you order by telephone, you will need to communicate to the Customer Care Team your credit or debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).


All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Alexia Genta Services Ltd you will need to contact your card issuer directly to solve this problem, and Alexia Genta Services Ltd will not be liable for any delay or non-delivery.


Alexia Genta Services Ltd takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.


Although we will do our best to protect your personal information throughout the online selling process, we cannot guarantee the security and integrity of the data you transmit to the Website and be held liable for any harm or loss resulting from the use of the internet network, such as in the case of hacking. For more information about how we use and protect your information please view our Privacy Policy.


In order to secure your transaction and prevent fraud, Alexia Genta Services Ltd will perform a credit card and anti-fraud check. By placing your order, you will be deemed to have authorised Alexia Genta Services Ltd to perform such checks and, where Alexia Genta Services Ltd deems necessary, from time to time to transmit or obtain information that you have provided to Alexia Genta Services Ltd about you in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise a particular purchase transaction.




You may return all products ordered on Alexia Genta Services Ltd within 14 days of receipt of the goods. However, this right does not apply in the case of any made to order or bespoke made products including personalised products, which are all non refundable.


Alexia Genta Services Ltd will not accept returned products that have been modified by external jewellers, worn, damaged, or returned without security tag or original paperwork and packaging. Please note that Alexia Genta Services Ltd will not refund the original shipment cost to you unless the items in question have been deemed faulty or defective.


If you wish to return your purchase, please contact our Customer Care Team who will assist you with your return.


Please follow the below steps to complete your return:


  1. Please email contact@geraldinelondon.com notifying us of your intention to return your purchase.


  1. Once your email has been received, you will receive a confirmation email from our Customer Care Team, providing you with return instructions.


  1. Please notify our Customer Care Team upon shipment of your return.


  1. Your refund via your original payment method will be processed upon receipt of the goods. You will receive a confirmation email once your refund is complete.


Please note that Alexia Genta Services Ltd is not liable for lost or delayed packages. Duty reclaims on returns are the responsibility of the customer and we will endeavour to aid you with any required paperwork. We cannot be liable for any import duty resulting from incorrect return of purchases.


Please direct all claims regarding faulty or defective items to our Customer Care Team and we will respond to you by email within five working day.


Should you require any further information, please contact us at contact@geraldinelondon.com.




Orders to the UK and Europe will be delivered using DHL and will be free.


Orders to the rest of the world will be delivered using DHL for £30. If the total amount of the order is greater than £200 the shipping will be free worldwide.


The delivery period stated within which you will receive your order is approximate and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays, customs delays or force majeure for which we will not be responsible.


All orders are dispatched once payment has been received. All orders will be delivered using a tracked service, the details of which will be included in the shipping confirmation email.


Goods will be sent to the address given by you in your order, which must match your payment card billing address.


UK VAT is charged on all products shipped within mainland Europe and the UK.


For all other countries, VAT will be deducted at checkout. You will be required to pay any applicable VAT, taxes or charges required by your country of import. Please contact your local Customs Office for further information about duties and charges. Alexia Genta Services Ltd will not be liable for these charges. 




We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.


You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).


We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.




Certain content, products and services available via our Service may include materials from third-parties.


Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.




If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.




Your submission of personal information through the store is governed by our Privacy Policy.




Occasionally there may be information on our Website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.




In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.




We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.


We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.


You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Alexia Genta Services Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.




You agree to indemnify, defend and hold harmless Alexia Genta Services Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.




In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.




The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Website.


If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).




The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.


These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).


Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.




These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.




You can review the most current version of the Terms of Service at any time at this page.


We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.




Questions about the Terms of Service should be sent to us at contact@geraldinelondon.com.